Implementing and Administering Microsoft Exchange 2000
Course
1572: Five days; Instructor-led
Introduction
The goal of this course is to teach students the knowledge and skills
necessary to install, configure, and administer Microsoft Exchange 2000.
This course also provides prerequisite knowledge and skills required for
Course 1573, Designing Microsoft Exchange 2000 for the Enterprise, and
Course 2355, Upgrading Microsoft Exchange Server 5.5 to Microsoft Exchange
2000.
Audience
This course is intended for IT professionals who will administer
Exchange 2000 organizations. Candidates for this course operate in medium
to very large computing environments that typically have multiple physical
locations, mixed client connection protocols, and internet messaging connectivity.
At Course Completion
At the end of the course, students will be able to:
• Install
Exchange 2000.
• Create and manage Storage Groups, Mailbox Stores, and Public Folder
Stores.
• Create and manage public folders, users, contacts, and distribution
lists.
• Configure full-text indexing.
• Create and apply mailbox store and public folder store Policies.
• Create a Simple Mail Transfer Protocol (SMTP) Connector to the
Internet.
• Create and connect Exchange Routing Groups.
• Configure Microsoft Outlook® Web Access.
• Install and configure Instant Messaging.
• Implement and configure Exchange 2000 Conferencing Server.
• Monitor and tune Exchange 2000 performance.
• Backup Exchange 2000 data and restore Exchange 2000 after a disaster.
Prerequisites
Before attending this course, students must have:
• A
working knowledge of Microsoft Windows® 2000.
• Completed Course 1560, Updating Support Skills from Windows NT
4.0 to Windows 2000, or Course 2154, Implementing and Administering Microsoft
Windows 2000 Directory Services, or equivalent working knowledge.
• Working knowledge of Networking, including Transmission Control
Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet
Information Services (IIS).
• Working knowledge of Internet protocols, including Post Office
Protocol version 3 (POP3) or Internet Message Access Protocol version
4 (IMAP4), SMTP, Hypertext Transfer Protocol (HTTP), and Network News
Transfer Protocol (NNTP).
Knowledge of Exchange Server 5.5 is beneficial but not essential.
Microsoft Certified Professional Exams
This course will help the student prepare for the following Microsoft
Certified Professional exam:
• Exam
70-224, Installing, Configuring, and Administering Microsoft Exchange
2000 Server
Student Materials
The student kit includes a comprehensive workbook and other necessary
materials for this class.
The following software is provided for use in the classroom:
• Microsoft
Exchange 2000 Server Evaluation Edition
• Microsoft Exchange 2000 Conferencing Server Evaluation Edition
• Microsoft Outlook 2000 Evaluation Edition
• Microsoft Windows 2000 Advanced Server
Course Outline
Module 1: Introduction to Microsoft Exchange 2000
Take a closer look: Download Sample Module 1 (Portable Document Format, 1.62 MB).
Topics:
Exchange
2000 Product Offerings
Integration with Windows 2000
Administrative Capabilities
Message Routing Capabilities
User Capabilities
Developer Capabilities
Skills:
After completing this module, students will be able to:
• Define
and describe the basic features, components, products and functions of
Exchange 2000 and messaging platforms in general.
• Describe the Exchange 2000 features.
• Describe how Exchange 2000 is integrated with Windows 2000.
Module 2: Installing Microsoft Exchange 2000
Topics:
Exchange
and Windows 2000
Preparing to Install Exchange 2000
Installing Exchange 2000
Default File Locations and Share-Point Permissions
Troubleshooting Installation Options
Labs:
Lab A: Installing Microsoft Exchange 2000
Skills:
After completing this module, students will be able to:
• Describe
the prerequisite steps for an Exchange 2000 installation.
• Prepare for installing Exchange 2000.
• Install Exchange 2000.
• Perform special Exchange 2000 installations.
• Identify post-installation issues.
Module 3: Administering Microsoft Exchange 2000
Topics:
Introduction
to Administrative Utilities
Introduction to Exchange System Manager
Managing Administrative Security
Creating and Configuring Administrative Groups
Using Exchange 2000 System Policies
Administering Exchange 2000 Address Lists
Labs:
Lab A: Creating
a Mail-enabled User Account
Lab B: Setting Security on Administrative Groups
Lab C: Managing an Address List in Exchange 2000
Skills:
After completing this module, students will be able to:
• List
and describe the main components of Exchange System Manager that are used
for administering Exchange 2000.
• Manage administrative security for Exchange 2000.
• Create and configure administrative groups.
• Use Exchange 2000 system policies to administer Exchange 2000.
• Administer Exchange 2000 address lists.
Module 4: Creating and Managing Storage Groups and Stores
Topics:
Storage Groups
ESE Features of Exchange 2000
Creating Storage Groups
Creating Stores
Managing Storage Groups and Stores
Labs:
Lab A: Creating
Storage Groups and Multiple Exchange 2000 Databases
Lab B: Building a Full-Text Index
Skills:
After completing this module, students will be able to:
• Create
and manage storage groups and stores.
• Describe the ESE features in Exchange 2000.
• Commit data to a database.
• Index contents of databases.
• Describe search architecture.
• Administer full-text indexing.
• Troubleshoot full-text indexing.
Module 5: Creating and Managing Recipient Objects
Topics:
Creating
Recipient Objects
Configuring Recipient Objects
Managing Recipient Objects
Making Bulk Changes to the Directory
Configuring Policies
Labs:
Lab A: Managing
Exchange 2000 Recipient Objects
Lab B: Creating a Recipient Policy
Lab C: Creating and Applying a Mailbox Store Policy
Skills:
After completing this module, students will be able to:
• Create
recipient objects, including mailbox-enabled users, and mail-enabled users,
contacts, and groups.
• Configure users, groups, and contacts.
• Manage recipient objects by creating additional e-mail addresses,
by applying rights and permissions, and by moving mailboxes between databases
or servers.
• Make bulk changes to the directory by importing and exporting
Active Directory information.
• Configure recipient policies and mailbox store policies.
Module 6: Creating and Managing Public Folders
Take a closer look: Download Sample Module 6 (Portable Document Format, 1.05 MB).
Topics:
Introduction
to Public Folders
Configuring Public Folder Permissions
Managing Public Folder Replication
Replicating Public Folders
Setting Public Store Policies
Labs:
Lab A: Creating
and Configuring Public Folders
Lab B: Replicating Public Folder Data
Lab C: Creating and Using Public Folder Trees
Skills:
After completing this module, students will be able to:
• Configure
public folder permissions for the parent folder and describe how permissions
are propagated to subfolders.
• Create and monitor a public folder replica, and enable a public
folder referral.
• Use message state information to determine whether a public folder
is synchronized, to identify information stores maintaining replicas,
and to resolve content conflicts.
• Apply public store policies to the information store and explain
conditions under which multiple policies can be applied.
Module 7: SMTP in Microsoft Exchange 2000
Topics:
Introduction
to SMTP
Configuring multiple SMTP Domain Names
Configuring an SMTP virtual server
Configuring an SMTP connector
Troubleshooting SMTP connectivity
Labs:
Lab A: Securing
an SMTP Virtual Server
Lab B: Creating SMTP Connectors
Skills:
After completing this module, students will be able to:
• Describe
the role of SMTP, Extension to SMTP (ESMTP), and DNS in Exchange 2000.
• Configure multiple SMTP domain names.
• Configure an SMTP virtual server.
• Configure an SMTP connector.
• Choose the tools for troubleshooting SMTP connectivity.
Module 8: Message Routing in Microsoft Exchange 2000
Topics:
Message Routing
and Routing Groups
Connecting Routing Groups
Determining Link Status
Routing Messages
Labs:
Lab A: Creating Routing Groups and Routing Group Connectors
Skills:
After completing this module, students will be able to:
• Define
message routing and routing groups, create routing groups, explain how
message transfer works between servers running Exchange 2000 installed
in the same routing group and installed in different routing groups, and
compare how routing groups work in mixed and native mode.
• Describe each of the connectors you can use to connect routing
groups, including the routing group connnector, SMTP connector, and the
X.400 connector.
• Describe how Exchange uses the link state table and the link state
algorithm to determine link status.
• Outline how Exchange 2000 selects a message route, how Exchange
routes messages between multiple routing groups, and how Exchange routes
messages outside of an Exchange 2000 organization.
Module 9: Message Flow in Microsoft Exchange 2000
Topics:
Message Flow
Architecture
Working with Failed Links
Message Tracking
Labs:
Lab A: Analyzing Message Flow in Exchange 2000
Skills:
After completing this module, students will be able to:
• Describe
the message flow architecture in Exchange 2000.
• Describe how Exchange 2000 handles failed links, including recovering
a link and rerouting messages.
• Enable message tracking as well as subject logging, and explain
how to use tracking to troubleshoot message delivery.
Module 10: Configuring Internet Protocols
Topics:
IIS Integration
with Exchange 2000
Examining Client Connectivity and Security
Kerberos Authentication
Front-End/Back-End Server Configuration and Security
Configuring NNTP Services
Troubleshooting Client Connectivity by Using Telnet
Labs:
Lab A: Creating and Configuring an IMAP4 Virtual Server
Skills:
After completing this module, students will be able to:
• Describe
the functionality that is provided by the integration of IIS with Exchange
2000.
• Describe the message transfer process and the security options
for Internet clients using IMAP4 and POP3. In addition, describe how Lightweight
Directory Access Protocol (LDAP) is used in the message transfer process.
• Describe the Kerberos protocol version 5 authentication process.
• Explain the authentication process and the different firewall
configuration options when using front-end/back-end servers.
• Configure a NNTP virtual server, create and store newsgroups,
and create newsfeeds.
• Troubleshoot client connectivity using by Telnet.
Module 11: Accessing Microsoft Exchange 2000 with Outlook Web
Access
Topics:
Examining
Outlook Web Access Components and Process
Configuring an HTTP Virtual Server
Securing Outlook Web Access Communication
Labs:
Lab A: Sending
E-mail Messages by Using Outlook Web Access
Lab B: Configuring an HTTP Front-end Server
Skills:
After completing this module, students will be able to:
• Describe
the benefits of Outlook Web access, the capabilities that Web Distributed
Authoring and Versioning (WebDAV) provide to Outlook Web Access users,
and the clients that are supported by Outlook Web Access.
• Explain the function of each component used by Outlook Web Access
to process a client request in a single server environment and front-end/back-end
environment.
• Create and configure an HTTP virtual server.
• Describe the authentication and encryption methods available when
using Outlook Web Access with a single server configuration and a back-end/front-end
server configuration.
Module 12: Configuring Instant Messaging
Topics:
Introduction
to Instant Messaging
Basics of Instant Messaging
Instant Messaging Terminology
Instant Messaging Components
Installing and Configuring Instant Messaging
Instant Messaging Operations and Considerations
Best Practices
Labs:
Lab A: Configuring and Using Exchange 2000 Instant Messaging
Skills:
After completing this module, students will be able to:
• Describe
how Instant Messaging works and how it is configured.
• Identify and describe the components of Instant Messaging.
• Install and configure Instant Messaging server components and
Instant Messaging clients.
• Describe the Instant Messaging process and identify security considerations.
• Identify best practices for working with Instant Messaging.
Module 13: Implementing Microsoft Exchange 2000 Conferencing Server
Topics:
Capabilities
of Exchange 2000 Conferencing Server
Architecture of Exchange 2000 Conferencing Server
Components and Technologies of Exchange 2000 Conferencing Server
Windows 2000 Dependencies
Configuring Exchange 2000 Conferencing Server
Labs:
Lab A: Installing, Configuring, and Using Exchange 2000 Conferencing Server (optional)
Skills:
After completing this module, students will be able to:
• Describe
the capabilities of Exchange 2000 Conferencing Server.
• Outline the server-side components and services that work