Microsoft Dynamics POS 2009

This three-day instructor-led/eLearning course introduces attendees to the major functional areas of Microsoft Dynamics POS 2009. Attendees learn how to get started using Microsoft Dynamics POS 2009; using Manager View and POS View; setting up their stores; managing items, inventory, employees, and customers; working with reports, and processing transactions. Attendees completing this course acquire a solid groundwork upon which to build more substantive knowledge of how Microsoft Dynamics POS 2009 works.

This course is intended for Microsoft Certified Partners who plan to sell, implement, configure, consult, and/or support Microsoft Dynamics POS 2009. The course is targeted toward resellers who want to assist their
customers with the installation, administration, implementation, and maintenance of Microsoft Dynamics POS 2009. The course is also targeted towards IT staff who support retail operations and may assist in implementing and configuring Microsoft Dynamics POS 2009, and who respond to end users who use Point of Sale.

After completing this course, students will be able to:

Know the new features in Microsoft Dynamics POS 2009.
Get comfortable with the two main user interfaces of Microsoft Dynamics POS 2009: Manager View and POS View.
Understand what to do before installing Microsoft Dynamics POS 2009 and how to install Microsoft Dynamics POS 2009 in a one-computer store and a multiple-computer store.
Set up a store and its database.
Synchronize Microsoft Dynamics POS 2009 with QuickBooks.
Manage price and costs to increase the profit margin.
Create purchase orders using the Purchase Order Wizard, then track, manage, and receive purchase orders using a variety of flexible processes.
Create inventory transfers with the Inventory Transfer Wizard and then use inventory transfers to move inventory into and out of the store without processing sales or purchase orders.
Create and manage employees.
Set store options, policies, and procedures to control employee workflow.
Manage and track customer information, such as purchase history, and generate reports on customer activity.
Create custom reports.
Customize POS View to suit employee preferences and needs.
Teach cashiers how to ring up items, total transactions, process orders, exchanges, returns, and discounts, as well as issue vouchers, cancel and void transactions, and look up a customer’s purchase history.

Before attending this course, we recommend attendees have familiarity with Microsoft Dynamics Point of Sale 2.0 or Microsoft Dynamics Retail Management System 2.0.

Course Outline